FAQ
1. What Should I Do If The Size On The Label Differs From The Size I Ordered?
The sizing shown on our website may vary because suppliers can follow different measurement standards. Small differences may occur between US, European and Asian sizing, as well as from manual measurements. Please measure the garment carefully. For any sizing issue, contact our customer service team or follow our return and exchange policy.
2. Why Is The Color Of The Clothing I Received Slightly Different From What I Saw Online?
Camera angles and lighting conditions can create minor color differences. We appreciate your understanding. When the difference does not affect the overall look or your enjoyment of the clothing, we hope you will keep it. A promotional code may be offered as compensation for a future purchase. However, we will do our best to prevent this situation.
3. Sold Out? What Happens If The Item I Like Is No Longer Available In My Size?
New arrivals can sell out quickly, but additional stock may be available soon!
Please email our customer care department and we will make every effort to notify you if the item becomes available again. Include the best email address for reaching you when the item returns.
4. How Can I Apply A Discount Code?
Our promotions are displayed on the homepage, product detail pages and payment interface. When you meet the requirements and proceed to the checkout page, you may see a field where the code can be entered.
5. Unsure About Sizing Or Have A Fit Question? Where Can I Find More Information?
Please refer to our Size Guide for general sizing details. For specific questions about an item's fit or measurement guidelines, email our Customer Service Department.
6. I Need To Change Something In My Order. What Should I Do?
Review the return and exchange policy here>>
7. Is It Secure To Use My Credit Card On This Website?
Please do not worry. Ordering through our website is safe.
We use industry-standard encryption technology when customer information is transferred to and from our site server. Your credit-card details will not be disclosed.
During checkout, the credit-card and personal information entered in our online store is securely transmitted using secure socket layer technology (SSL). You are welcome to select your favorite items on our website.
8. Was My Credit Card Charged Two Times?
Your credit card will only be charged once after the order ships.
When an order has just been placed, the amount displayed by your bank may be an authorization. This is a standard banking practice for credit-card transactions to confirm sufficient funds and account authenticity. The authorization will disappear depending on your bank, usually within 48 – 72 hours. To speed up the process, contact the bank that issued your credit card.
9. Why Could My Credit Card Be Declined?
Your credit card may be declined for any of the following reasons:
--The card may be expired. Confirm that the card is still valid.
--You may have reached your credit limit. Contact your bank to confirm that the authorized purchase limit has not been exceeded.
--Some information may have been entered incorrectly. Check that every required field has been completed properly.
--Make sure that you are using the latest version of your web browser. Certain browser plug-ins may cause an issue. Clear your cookies, restart the browser and try again.
FAQ
1.What Should I Do If The Size On The Label Is Different From What I Ordered ?
Sizing shown on our website can vary because supplier standards are not always the same. Small differences may exist between US, European and Asian sizes, and manual measurements can also vary slightly. Please measure the clothing carefully. If you have any sizing concerns, you may reach out to our customer service team or follow our return and exchange policy.
2.Why Is The Color Of The Clothing I Received A Little Different From What I Saw Online ?
Camera angles and lighting conditions can sometimes create slight color differences. We hope you can understand this. If it does not affect the look or your feeling about your favorite clothing, we hope you will keep it. We will provide a promotion code as compensation for a future purchase. Still, we will do our best to prevent this from happening.
3.Sold Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
New arrivals may sell out quite fast, but we may restock them soon!
Please contact our customer care team by email and we will try our best to let you know if the item becomes available again. Please include the best email address for contacting you when the item is back in stock.
4.How Can I Use A Discount Code ?
Our promotions will appear on the homepage, product detail page, and payment page.If your order meets the requirements, when you reach the “check out” page, you may see a field where you need to enter the code, and that is how you apply it.
5.Not Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please check our Size Guide for general sizing information. If you still have specific questions about the fit of an item or measurement guidance, please email our Customer Service Department.
6.Need To Change Something On My Order, How Can I Do That ?
Check the return and exchange policy here>>
7.Is It Safe To Use My Credit Card On The Website ?
Please do not worry, ordering through our website is safe.
We use industry-standard encryption technology when transferring and receiving customer data exchanged with our site server. None of your credit-card information will be disclosed.
During checkout, when you enter your credit card and personal details in our online store, the information is passed securely to us using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
8.Was I Charged Twice ?
Your credit card will only be charged one time after your order ships.
If you recently placed your order, the amount showing on your bank account is an authorization. This is a common banking process for credit card transactions to confirm available funds and account authenticity. This authorization will clear, depending on your bank, usually within 48 – 72 hours. If you need help speeding up the process, please contact the bank that issued your credit card.
9.Why Might My Credit Card Be Refused ?
Your credit card may be refused for one of the following reasons:
--The card may have expired. Please check that your card is still valid.
--You may have reached your credit limit. Contact your bank to confirm you have not gone over the authorized purchase limit.
--You may have entered some details incorrectly. Check that all required fields have been filled in correctly.
--Make sure you are using the latest version of your web browser. It may also be caused by certain plug-ins installed in your browser. Please clear cookies, restart the browser and try again.