Return & Exchange Guidelines

At oyrosy, we truly hope every piece you receive becomes something you love. If anything is not quite right, please don’t worry—we’re here to help. Review the friendly return and exchange details below for a smoother experience. 💌

✨ 1. Cancelling an Order

· Changed your mind? That’s okay. If your order has not shipped yet and it is still within 24 hours after placing it, you may cancel it without any charge.

· Package already on the way? Once it has shipped, we cannot cancel the order. Please contact us after the parcel arrives. If you still wish to cancel after receiving it, kindly reach out to our customer service team to arrange a return.

⏳ 2. After-Sales Service Window

· Received a wrong item or damaged product? Please get in touch with us within 24 hours of receiving it, so we can resolve the matter for you promptly.

· Want to return or exchange an item? Please contact our customer service team within 14 days from the date your package is marked “Delivered”, and we will assist you through the process.

Tip: Once the specified time window has passed, it may be difficult for us to help with the issue. Thank you for your understanding.

💟 3. How to Request a Return or Exchange

Simply click the “Customer Service” icon in the bottom right corner of our website to chat with our friendly support team. To help us assist you better, please provide:

· Your order number

· Your registered email address

· A short description of the issue

💢️ Tip: Including a few photos of the item and packaging, especially showing the problem, can really help speed up the process!

After we have reviewed your request, we will send you the return address together with the instructions.

✅ 4. What Can Be Returned or Exchanged?

To help us process your return smoothly, please make sure the items:

1. Items must be unwashed, undamaged, and unaltered.
2. All original tags and labels must remain attached.

3. Come with all original packaging, such as dust bags or gift boxes.
4. Item must be clean and in resalable condition, with no stains, odors, or similar issues.

Tip: To protect the shopping experience of other customers, we may not be able to process return or exchange requests for items that do not meet the above standards. Thank you for your understanding and cooperation. 🥰

🌹 5. Our Return & Exchange Process

Here’s how it works:

✍️ For Returns:

1. Contact us through online support
2. Submit your order details and the reason for return. It is best to attach product photos.
3. We will review and provide the return address + instructions.
4. Use a reliable shipping method to return the item. Note: Customers are responsible for return shipping costs and any customs fees.
5. Once we receive the item and confirm it meets our return requirements, your refund will be processed within 3 business days. The exact time for the funds to be credited will depend on your payment method.

💘For Exchanges:

1. Let us know what item, size, or color you would like instead.
2. We’ll check availability and confirm details such as your address with you.
3. If the item you selected is currently out of stock, we will contact you again to discuss alternative options that may suit your needs.

👁️6. Refund Time & Method

Once the returned item is received and verified by our team, we’ll begin your refund right away:

· Credit Card payments: You’ll receive your refund within 7 business days, depending on your card provider.

· PayPal payments: Refunds will appear in your PayPal account within 48 hours after processing.

💕7. Return Shipping & Fees

The return shipping fee—including any international or customs clearance charges—will be paid by the customer.

Be sure to use a shipping service that includes customs clearance, then save your tracking number, and provide it to our customer service team.

Note: We do not accept “Cash on Delivery” or unpaid return parcels.

💘A Few Friendly Reminders

· Custom-made items, intimate apparel, accessories, and clearance product are non-returnable. Don’t worry—we will clearly mark this on the product page!

· We cannot take responsibility for items that are not from our store. Please make sure to check carefully before sending your return.
· Any questions? Just one click away—our warm and friendly customer service team is always here to help. We sincerely hope you feel satisfied and supported throughout your experience with us.

Thank you so much for shopping with us. We truly appreciate your trust and support. ❣️
oyrosy wishes you joyful, stylish days ahead!

— With love,
oyrosy Team ❤️